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🔁New Feature: Re-Order Past Purchases from Your Account

Ordering a second (or third) copy of your favorite photo book just got a whole lot easier. With the new Re-Order feature, you can now place repeat orders of past projects directly from your Order History—no need to contact support to obtain a copy of your project.

This streamlined experience is designed for speed, simplicity, and full self-service.


What Is the Re-Order Feature?

The Re-Order feature allows registered Mimeo Photos users to place an identical re-order of any eligible past purchase with just a few clicks. It’s a direct path from Order History to Checkout, removing the need for manual project retrievals or contacting support.

This is ideal for reprints, gifts, or replacing lost or damaged books.


Who Can Use This?

Any registered Mimeo Photos user with eligible orders in their account.

An order is eligible for re-order if it:

  • Was placed on or after January 31, 2024

  • Has an order status of:

    • Processing – still moving through our production network

    • Shipped – already dispatched from our facilities

Not supported at this time:

  • Orders with a status of Delivered, Canceled, or Failed

  • Orders containing only Prints products

 

Note: The original order must have been placed while signed into your Mimeo Photos account in order to appear in your Order History. Orders placed as a guest are not eligible.


How to Re-Order a Past Purchase

  1. Sign in to your Mimeo Photos web account

  2. Go to the Order History page

  3. Locate an eligible order

  4. Click the Re-Order button
    (Available from both the Order List and Order Detail views)

  5. You’ll be directed to checkout

  6. Confirm or update your shipping information

  7. Enter payment details

  8. Adjust the quantity if needed

  9. Submit the order

 

Why This Feature Matters

Before this update, re-ordering required several manual steps—including contacting customer support, waiting for project files to be retrieved, and re-submitting the order through our Import tool.

Now, with the Re-Order feature:

  • Re-ordering is completely self-serve

  • There’s no need to wait or go back and forth with support

  • You can place your order instantly

  • Support resources are freed up to help with more complex issues

It’s a faster, more convenient way to reorder the photo books you love—exactly as you ordered them the first time.

 

Need Help?

If you have questions or run into any issues with re-ordering, contact our support team via live chat or email help@mimeophotos.com. We’re here to help.