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Why Your Order May Be Delayed and What to Do

We know how important your order is, and seeing a delay can be concerning. While many orders arrive on time, some may experience delays due to factors outside of our control. This article explains the most common reasons an order may be delayed, what is considered normal, and when action is needed.

Common Reasons Orders May Be Delayed

Orders can be delayed for several legitimate reasons, including:

  • Production delays due to high order volume, especially during holidays or promotional periods
  • Inclement weather is impacting production facilities or carrier transit routes
  • Carrier delays once the package has left our facility
  • Customs processing for international shipments
  • Packages temporarily stalled due to address verification issues
  • Orders impacted by damage in transit that require carrier review or replacement


When Is a Delay Considered Unusual?

In many cases, delays resolve on their own within a few business days. We recommend the following general guidelines:

  • Production delays can extend timelines by several business days during peak seasons
  • Carrier delays may occur without immediate tracking updates for up to 72 hours
  • Weather related delays can last several days depending on severity and region
  • International shipments may be held in customs for additional review beyond the estimated delivery window

If your order is still moving through production or shows active carrier scans, it is usually best to allow a little more time.

 

When to Contact the Carrier Directly

Once your order has shipped and tracking is available, the carrier often has the most up to date information. You may contact the carrier directly if:

  • Tracking shows the package is out for delivery but has not arrived
  • The package appears stalled at a carrier facility for several days
  • The carrier indicates an address issue or attempted delivery

Common carriers we use include USPS, UPS, and DHL. Reaching out to the carrier can often provide faster clarification on delivery status.

FedEx: www.fedex.com or  1.800.463.3339 
USPS: www.usps.com or 1-800-275-8777
UPS: www.ups.com or 1-800-742-5877 / intl. 1-800-782-7892
Australia Post: www.auspost.com.au or 13 POST (13 7678) / intl. +61 3 8340 7239
PostNL: www.postnl.nl 

 

When to Contact Mimeo Photos Support

Please reach out to our support team if:

  • Your order shows no movement for an extended period beyond the expected delivery window
  • Tracking indicates the package may be lost
  • Your order arrived damaged
  • You received a delivery confirmation but did not receive the package
  • You are unsure whether the delay you are seeing is normal

Our team can review your order, work directly with the carrier when needed, and help determine the next best steps.


Still have questions?

If you are unsure whether your order delay is expected or need help understanding your tracking status, our support team is happy to help.

You can reach us using one of the options below.