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Why Is My Order Delayed in Customs?

We deliver to more than 140 countries across North America, South America, Europe, Oceania, Africa, and Asia. In some cases, your order may take additional time to clear customs before continuing on to its destination.

Why Customs Delays Happen

There are a few common reasons why your order may be held at customs:

  • High shipping volume: During peak seasons (such as the holiday period), customs offices can experience a large increase in packages, which may slow down processing.

  • Documentation review: All required documents, such as invoices and certificates of origin, are packed with your shipment. In some cases, customs authorities may be unable to locate or process this paperwork, which can cause a temporary delay until the issue is resolved.

How to Track Your Shipment

  1. Locate your tracking number in the shipping confirmation email (sent to the email address you used at checkout).

  2. Check your inbox and spam/junk folders if you don’t see this email.

  3. Enter your tracking number at tracking.mimeophotos.com to view the most up-to-date status of your order.

  4. Keep in mind that tracking numbers typically take 24–48 hours to become active after your package leaves our facility.

Contacting the Carrier

If your tracking shows the shipment is delayed at customs, we recommend contacting the carrier directly. In many cases, the carrier can confirm whether your package is simply waiting for clearance or if they need additional information from you.

  • Our shipments are handled by FedEx and UPS. You can visit their main websites (fedex.com or ups.com) and use your tracking number to view updates or connect with their support team.

 

Note: If customs requires additional information from you to release your shipment, the carrier will notify you directly with instructions.

 

What to Do Next

  • If the carrier confirms the package is still under review: Please allow additional time for customs to process your shipment.

  • If the carrier indicates more information is needed or the delay seems unusual: Contact our support team so we can investigate further.

When contacting us, please be sure to select “Transfer to Agent” during live chat so your request is properly routed.