We take pride in delivering high-quality photo products, and we want every order to arrive in perfect condition. If your product arrives damaged or does not meet our quality standards, please follow the steps below to initiate a resolution.
Step 1: Document the Issue
- Take Photos: Photograph the damage or quality issue, focusing on any defects, damage to the product itself, and packaging condition (if applicable).
- Note Details: Make note of any specific issues, such as misprinted pages, color inconsistencies, or structural problems, to help us understand the situation fully.
Step 2: Contact Customer Support
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Reach Out via Email: Send an email to our support team at help@mimeophotos.com Please include the following information to ensure prompt assistance:
- Order Number: This can be found in your order confirmation email or by logging into your account.
- Photos: Attach the photos of the damaged or defective product, as well as the packaging.
- Description: Describe the issue briefly, including any details noted in Step 1.
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Chat with Us: For faster service, you can also reach us through live chat on our website. Make sure to have your photos and order number ready.
What to Expect Next
Once you submit your information, our support team will review and respond within 1 business day to confirm the next steps or your resolution. Your satisfaction is our top priority, and we will do everything possible to make sure you are happy with your order.