Skip to content
Start Creating
  • There are no suggestions because the search field is empty.

What to Do If Your Photo Project Fails to Upload

Steps to Take If Your Photo Project Won't Upload

We know how much effort goes into creating your photo project, and we want to ensure your order is successfully placed without issues. If you recently attempted to place an order but did not receive a confirmation email in your inbox or spam folder, or if your upload seems to freeze or stall without completing, your project may have failed to upload.

While our application may display "Downloading images," this process is actually uploading your project to our system for processing.

Follow the steps below to troubleshoot and complete your order.

Why Did My Upload Fail?


Uploads can fail for various reasons, including:

  • A weak or interrupted internet connection during upload.

  • The computer going to sleep or shutting down before the upload completes.

  • Large project files requiring additional processing time (up to 10 minutes, depending on the number of photos).

  • The upload process freezing midway, preventing completion.

  • Canceling the upload before it finishes.


What Happens If My Upload Fails?


If your project does not successfully upload, your order will not be processed, and no charge will be finalized. However, you may see a pending charge on your payment method— this is an uncaptured transaction that your bank will automatically release within a few days. (This can occur even if you restarted your computer or canceled the upload partway through).

Each upload attempt may generate a new pending charge, but these will not be finalized unless the order is successfully processed.

Our team actively monitors failed uploads and will cancel any unprocessed transactions. You may also receive an email from us notifying you of the issue and advising you to resubmit your order.

Before troubleshooting, check your email inbox and spam folder for an order confirmation. If you did not receive a confirmation email, follow the steps below to ensure a successful upload.



How to Resolve a Failed Upload

To ensure a successful upload, follow these steps:

  1. Check Your Internet Connection

    • Ensure you have a stable and strong internet connection.

    • Avoid switching networks or using a spotty Wi-Fi connection.

  2. Prevent Computer Sleep or Shutdown

    • Keep your computer awake and powered on during the upload process.

    • Allow up to 10 minutes for large projects to fully upload.

    • If you have to cancel or restart your computer, the upload will need to be restarted from the beginning.

  3. Try Our PDF Ordering Option

    • If your project repeatedly fails to upload, consider exporting it as a PDF and using our PDF ordering service. Follow the steps outlined in this article, or use the steps below:

      • Upload Your Print Ready PDF:

        • Navigate to https://import.mimeophotos.com

        • Drag and drop your Print Ready PDF or click "Upload Print-Ready PDF"

        • Follow the remaining prompts to purchase your project

        • After the upload process is completed, provide shipping and payment details and click "Submit"

        • You will receive an email order confirmation once complete


Still Having Trouble?


If you have followed these steps and your project is still failing to upload, please contact our support team:

  • Email: help@mimeophotos.com (include your order details and any troubleshooting steps you’ve tried)
  • Live Chat: Available on our website for real-time assistance

We’re here to help ensure you receive the high-quality photo products you’ve worked hard to create!