Our Cancellation Policy.
Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order.
To deliver your order as quickly as possible, we begin creating your products 30 minutes from the time an order is placed. As a courtesy to you, we allow you to cancel the order within 30 minutes with no penalty.
If you want to cancel an order, you may do so within 30 minutes after checkout by contacting customer support via the support chat widget located at support.mimeophotos.com.
Click the icon in the bottom right-hand corner of the screen to open the chat window and advise us of your intention to cancel the order. Please have your order confirmation ready for us to easily trace your order.
Already in the Chat?
If you're already chatting with us and have entered your order number, you do not need to restart the process. Please click “Transfer to Agent” to ensure your request is properly routed to our team.
Note: Simply submitting your order number in the chat is not enough to trigger cancellation. Your request will not be submitted until you click “Transfer to Agent.”
If you prefer, you can email us at help@mimeophotos.com, which will go directly to a support agent. However, for time-sensitive requests like cancellations, we strongly recommend using live chat for the prompt assistance.
Delivery of Products
All products will be delivered to the delivery address supplied by you during the ordering process. If your shipping address is incorrect, and you are unable to cancel your order within 30 minutes, your order will be shipped to the address provided. If the carrier is unable to deliver your order to the address provided, the carrier will return the package to Mimeo Photos. Time for delivery is an estimate only and is not a guarantee.
Terms of Service
Delayed delivery is not a basis for cancellation of the order or a request for compensation. Additionally, the retroactive application of a promotional code, in the effect of a refund to the payment method, is not permitted. Denial of this is not a basis for cancellation or a request for compensation.