Our Cancellation Policy.
Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order.
To deliver your order as quickly as possible, we begin creating your products 30 minutes from the time an order is placed. As a courtesy to you, we allow you to cancel the order within 30 minutes with no penalty.
If you want to cancel an order, you may do so within 30 minutes after checkout by contacting customer support via the support chat widget located at support.mimeophotos.com.
Click the icon in the bottom right-hand corner of the screen to open the chat window and advise us of your intention to cancel the order. Please have your order confirmation ready for us to easily trace your order.
Preventing Duplicate Orders
If you do not see a confirmation email right away, it can be easy to think the order did not go through. Before placing another order, please take a moment to confirm the following:
- You reached the order confirmation screen after checkout
- You noted your Order ID from that screen
- You checked your spam and junk folders
- The email address shown on the confirmation screen matches the inbox you checked
If you accidentally placed a duplicate order, please contact our team within 30 minutes. After this window, your order may already be in production or preparing for shipment, and cancellation may no longer be possible.
Delivery of Products
All products will be delivered to the delivery address supplied by you during the ordering process. If your shipping address is incorrect, and you are unable to cancel your order within 30 minutes, your order will be shipped to the address provided. If the carrier is unable to deliver your order to the address provided, the carrier will return the package to Mimeo Photos. Time for delivery is an estimate only and is not a guarantee.
Terms of Service
Delayed delivery is not a basis for cancellation of the order or a request for compensation. Additionally, the retroactive application of a promotional code, in the effect of a refund to the payment method, is not permitted. Denial of this is not a basis for cancellation or a request for compensation.