How to Update the Shipping Address on Your Order

We understand that sometimes a shipping address needs to be updated after placing an order. Depending on the stage of your order, there may be different options available.

Step 1: Check if Your Order Has Shipped

You’ll receive a shipping confirmation email once your order has left our facility. This email includes your tracking number and carrier details. If you’re unsure, check your inbox (and spam folder) for this email. You can also track your order directly with your order number at tracking.mimeophotos.com.

If you have not received a shipping confirmation email: Your order is still in production.
If you have received a shipping confirmation email: Your order has shipped.

Step 2: If Your Order Has Not Shipped

If your order is still in production, our support team can update the shipping address for you. Please note that address changes can only be made within the same country as the original order.

To request an address update:

Live Chat: Visit mimeophotos.com and click “Chat with us.”
- Be sure to select “Transfer to Agent” so your request is routed correctly.

Step 3: If Your Order Has Already Shipped

Once your order has shipped, the carrier manages delivery. In this case, you have two options:

Contact the carrier directly to request an address change.
Contact us on live chat and we can submit an address change request on your behalf.
- Please have your tracking number ready so we can assist quickly.

Important Notes About Address Changes

Carriers may not allow address changes once the shipment is too far along in the delivery process.
If an address change is approved, the estimated delivery date may change. Please confirm the new delivery timing directly with the carrier.