Frequently Asked Questions

Answers to commonly asked questions

Jim S avatar Lauren Davis avatar Courtney Stokes avatar +4
20 articles in this collection
Written by Jim S, Lauren Davis, Courtney Stokes and 4 others

Creating a PDF of your Mimeo Photos Project

Watermarked PDFs allow you to proof your projects before printing. They’re also great to have as a backup of your project designs.
Michele H avatar
Written by Michele H
Updated over a week ago

Why is my PDF failing to validate on the import site?

Understanding what causes files you to receive the 'Validation Failed' error when uploading to import.mimeophotos.com
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

What does "Some Photos Are Missing" mean?

Some photos are missing when I open a project.
John Fricker avatar
Written by John Fricker
Updated over a week ago

What is the difference between 'Apple PDF Exports' and Mimeo Photo PDF exports?

This article will help define the difference between files, and where/how they can be used.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Support Contact Privacy

Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

What file formats does Mimeo Photos support?

Jim S avatar
Written by Jim S
Updated over a week ago

Our cancellation policy

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
Nick Annies avatar
Written by Nick Annies
Updated over a week ago

Turning Auto-Size Canvas On and Off

Change your Auto-Size Canvas settings when in a project
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

What is Auto-Size Canvas?

Auto-Size Canvas improves your viewing area while you edit
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

How do you secure my payment information?

Learn how we keep your data safe
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

Shipping vs. Billing Addresses

Can I ship my order to an address different from my billing address?
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

What is the optimum resolution for an extra large photobook?

Courtney Stokes avatar
Written by Courtney Stokes
Updated over a week ago

How do I save my project?

Courtney Stokes avatar
Written by Courtney Stokes
Updated over a week ago

How do I add more photos to my existing project?

I created my photobook and forgot to include some photos; How do I add them?
Courtney Stokes avatar
Written by Courtney Stokes
Updated over a week ago

Can I reopen or print an existing photobook previously created with Apple Photos?

You created a photobook, card, or calendar with Apple's builder and want to continue working on it with Mimeo Photos. Can you do so?
Courtney Stokes avatar
Written by Courtney Stokes
Updated over a week ago

How Do "Smart Themes" Work?

Jim S avatar
Written by Jim S
Updated over a week ago

After I Place an Order, What Happens Next?

Understanding Mimeo Photo's Ordering Process
Jim S avatar
Written by Jim S
Updated today

How Do I Track My Order?

Jim S avatar
Written by Jim S
Updated over a week ago

I Need to Cancel or Revise My Order

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
Jim S avatar
Written by Jim S
Updated over a week ago

Does Mimeo Photos deliver to PO Boxes?

Jim S avatar
Written by Jim S
Updated over a week ago