Customer Support Contact Privacy

We currently offer customer support for Mimeo Photos and Motif via chat and email only. Phone support is not available at this time. Visit our Support page to reach us directly.

When contacting Mimeo Photos through chat or email, please be aware that the session may be monitored for quality assurance purposes. We take your privacy seriously.

Quick answers

• We will never sell or lease your personal information to other companies.

• We only share your information with trusted partners who help us serve you, such as our shipping carriers and payment processors.

• You can unsubscribe from marketing emails at any time using the link at the bottom of the email.

• Your data is protected using Secure Socket Layer (SSL) technology and is stored in a secure server environment.

• Read our full Privacy Policy for complete details.

• If you have an unresolved privacy concern we have not addressed, you can contact our third party dispute resolution provider free of charge through their complaint form.
  
  

How we use your information

We use your personal data to fulfill orders and provide service, including sending confirmation emails, shipping updates, and responding to customer service requests.

We may also use aggregated, non identifying data to improve our Services, such as measuring how customers use specific features of the site.

We will always ask for your consent before sharing your personal data with any company outside of Mimeo Photos, Motif, or their subsidiaries for marketing purposes.

What information we collect

To use our Services, you will need to provide an email address and password. When placing an order, you will also provide information such as your name, address, phone number, and payment details.

The categories of data we may collect include the following:

Identity Data, such as your name and date of birth.

Contact Data, such as your billing and delivery addresses.

Financial Data, such as payment card details.

Technical Data, such as your IP address and browser type.

Profile Data, such as your order history and preferences.

Usage Data, such as how you interact with our website.

We do not collect any Special Categories of Personal Data, including race, religion, health information, or sexual orientation.

Cookies and tracking

 We partner with a third party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

We use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page. 

Children's privacy

Our Services are not directed toward children under the age of thirteen, and we do not knowingly collect personal information from children.

Your choices

To opt out of receiving non-essential communications, such as newsletters and promotions, users can click the “unsubscribe” link that is included at the bottom of any and all such communications.

Please note that service related communications, such as order confirmations and shipping updates, are part of using our Services and cannot be opted out of.

Still need help?

Visit our Support page or read our full Privacy Policy for complete details.