Customer Support Contact Privacy

Customer Support Contact Privacy Monitoring for quality assurance purposes. 

When contacting us through chat, email or phone please be aware that the session may be monitored for quality assurance purposes. We take your privacy seriously.

A link to our Full Privacy Policy Is Given Below, But Here Are A Few Key Points: We will never sell or lease your personal information with any other companies. We will not share your personal information with any other companies, except those who need it to help us serve you (e.g. providing your name, and address to our third party shipping agent and payment processor with whom we share your financial information to fulfill payment).

We will not spam you. For those few emails that we do send out, we always include a way for you to unsubscribe from any and all non-essential communications.

When you submit any form or upload any document to our Site or Apps, we use Secure Socket Layer Technology. Secure Socket Layer technology protects your information, using both server authentication and data encryption, ensuring that your data is safe, secure, and available only to registered users.

Once your documents have been uploaded, they are hosted in our secure server environment. We use firewalls and other advanced technologies to prevent interference or access from outside intruders.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

‍ Use Of Personal Information.
‍We will use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (pseudonymized data).

‍ Types Of Data:
‍We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.

Contact Data includes billing address, delivery address, custom return address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We DO NOT collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

‍ What Information Is Collected By Mimeo Photos And Motif.
‍In order to use the Services, you are required to provide us with an e-mail address and a unique password. In addition, when placing an order with our Site, you are required to provide personally identifying and other information such as your name, phone number, address, payment information (including credit card information), and shipping information (such as third party shipping addresses and shipping preferences).  We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or Services from us or if you provided us with your details when you registered for a promotion and you have not opted out of receiving that marketing.

Cookies and other tracking technologies: We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Depending on your country of residence, you may also be presented with a cookie banner which allows you to accept or reject cookies and other tracking technologies.

‍ Analytics / Log Files:
‍As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

‍ Behavioral Targeting / Re-Targeting:
‍We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

We use Google AdSense to publish ads on this site.  When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites.   You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page.

‍ Children’s Personally Identifiable Information:
‍The Services are neither directed toward children (under thirteen years of age), nor is it made available to children. We do not knowingly collect any personal information or accept orders from children.

‍ How The Information Collected Is Used:
‍The information collected from you when you place an order with our Site is used to contact you in the normal course of business (e.g. shipping documents and confirmation emails). Every time you place an order, we will send you a confirmation regarding your order status using the e-mail address that you have provided. You will know exactly when we have received your order, when the printing job is completed and even when we submit your documents to our partner carriers for shipping. We will provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. Once your order has been submitted to the carrier, all delivery service and tracking information is provided by the carrier. We also use your email to send you newsletters and promotions from our Site when you opt to receive this information from us. Your recipients may also receive emails if you opt to notify them of pending shipments Mimeo Photos sends on your behalf.

We use non-personal information in aggregate form to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our Customers and visitors, and by measuring demographics and interests regarding specific areas of the Site.

Mimeo Photos and Motif do not share any personally identifiable information with third party parties for their promotional purposes; we will get your express opt-in consent before we share your personal data with any company outside of Mimeo Photos, Motif or their subsidiary companies for marketing purposes. In addition, Mimeo Photos and Motif will not use or share your personal information in a manner that differs from what is described in this Privacy Policy without your prior consent.

‍ Choice/Opt-Out:
‍We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Mimeo Photos and Motif believe that all emails it sends to you after you sign up for an account are designed to help you best use the Services. The solicitations are limited in that they, among other things, will clearly indicate the originator of the e-mail and provide the customer with a method of “opting out” of receiving future communications of a similar nature. Non-essential communications, such as surveys or contests will not be shared with users who have opted out from our mailing list. Such individuals will only receive communications that are necessary for Mimeo Photos or Motif to fulfill orders and provide customer service (e.g. confirmation email, delivery notification, etc). Please note that these communications are part of your Service and you generally cannot opt-out of them as a result.

To opt out of receiving non-essential communications, such as newsletters and promotions, users can click the “unsubscribe” link that is included at the bottom of any and all such communications.

You can read the entire policy here:  Privacy Policy