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Addressing Quality Concerns with Your Mimeo Photos or Motif Order

Every Mimeo Photos and Motif project is carefully crafted and reviewed by our production team to meet the highest quality standards. However, on rare occasions, issues may occur during printing, binding, or shipping. This article explains what kinds of concerns may arise and how to get them resolved quickly.

Common Quality Concerns

Some issues we occasionally see include:

  • Shipping Damage: Items that arrive bent, scratched, or otherwise damaged during transit.

  • Print Quality Concerns: Issues where the printed product does not fully reflect the original project design (such as color, cropping, or clarity).

  • Manufacturing Defects: Problems with binding, finishing, or materials that affect the product’s durability or appearance.

What to Do If You Notice a Problem

Because every case involving a quality concern is unique, our support team must review your order to provide a resolution. To help us investigate efficiently, please provide the following details in your first message:

  • Your order number

  • The quantity affected

  • 2-3 Photos of the issue (include both the product and packaging, if relevant)

  • A short description of the concern

Once you’ve included all of the above, please also write “Transfer to Agent” in your message. This ensures your request is routed directly to a support advisor for review.

 

Next Steps

After receiving your details, a support advisor will carefully review your case and respond with next steps. Depending on the situation, our team may offer a replacement, refund, or other resolution to ensure you are happy with your order.


Other Questions?

Our AI assistant will always respond first when you reach out through email (help@mimeophotos.com) or by clicking the chat bubble in the bottom right corner of our website.

In many cases, the bot can provide quick answers. If you’d like help from a support advisor instead, please include “Transfer to Agent” in your message (along with the required details above). This ensures your request is directed right away to a member of our team for review.