Frequently Asked Questions

Answers to commonly asked questions

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15 articles in this collection
Written by Jim S, Nick Annies, Lauren Davis and 1 other

What file formats does Mimeo Photos support?

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Written by Jim S
Updated over a week ago

Our cancellation policy

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
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Written by Nick Annies
Updated over a week ago

Turning Auto-Size Canvas On and Off

Change your Auto-Size Canvas settings when in a project
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Written by Lauren Davis
Updated over a week ago

What is Auto-Size Canvas?

Auto-Size Canvas is a setting you can change in Mimeo Photos
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Written by Lauren Davis
Updated over a week ago

How do you secure my payment information?

Learn how we keep your data safe
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Written by Lauren Davis
Updated over a week ago

Shipping vs. Billing Addresses

Can I ship my order to an address different from my billing address?
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Written by Lauren Davis
Updated over a week ago

What is the optimum resolution for an extra large photobook?

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Written by Deborah L
Updated over a week ago

How do I save my project?

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Written by Deborah L
Updated over a week ago

How do I add more photos to my existing project?

I created my photobook and forgot to include some photos; How do I add them?
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Written by Deborah L
Updated over a week ago

Can I reopen or print an existing photobook previously created with Apple Photos?

You created a photobook, card, or calendar with Apple's builder and want to continue working on it with Mimeo Photos. Can you do so?
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Written by Deborah L
Updated over a week ago

How Do "Smart Themes" Work?

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Written by Jim S
Updated over a week ago

After I Place an Order, What Happens Next?

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Written by Jim S
Updated over a week ago

How Do I Track My Order?

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Written by Jim S
Updated over a week ago

I Need to Cancel or Revise My Order

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Written by Jim S
Updated over a week ago

Does Mimeo Photos deliver to PO Boxes?

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Written by Jim S
Updated over a week ago