Frequently Asked Questions

Answers to commonly asked questions

Jim S avatar Lauren Davis avatar Courtney Stokes avatar +2
20 articles in this collection
Written by Jim S, Lauren Davis, Courtney Stokes and 2 others

Am I responsible for customs duties and VAT import taxes?

Customs fees are a required for international shipments, but....
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Written by Courtney Stokes
Updated over a week ago

Where do I apply my promo code?

Apply your promo code, get your discount now!
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Written by Courtney Stokes
Updated over a week ago

Where can I find my receipt/invoice?

Mimeo Photos provides receipts/invoices via email. Simply request an invoice with one of our Customer Care Advisors via chat.
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Written by Courtney Stokes
Updated over a week ago

Creating a PDF of your Mimeo Photos Project

PDFs allow you to proof your projects before printing! They’re also great to have as a backup of your project designs or to share.
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Written by Courtney Stokes
Updated over a week ago

Why is my PDF failing to validate on the import site?

Understanding what causes files you to receive the 'Validation Failed' error when uploading to import.mimeophotos.com
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Written by Lisa Sak
Updated over a week ago

What does "Some Photos Are Missing" mean?

Some photos are missing when I open a project.
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Written by John Fricker
Updated over a week ago

What is the difference between 'Apple PDF Exports' and Mimeo Photo PDF exports?

This article will help define the difference between files, and where/how they can be used.
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Written by Lisa Sak
Updated over a week ago

Support Contact Privacy

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Written by Lisa Sak
Updated over a week ago

What file formats does Mimeo Photos support?

Mimeo Photos supports JPG, TIFF, PNG, and most RAW formats
Jim S avatar
Written by Jim S
Updated over a week ago

Our cancellation policy

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Turning Auto-Size Canvas On and Off

Change your Auto-Size Canvas settings when in a project
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Written by Lauren Davis
Updated over a week ago

What is Auto-Size Canvas?

Auto-Size Canvas improves your viewing area while you edit
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Written by Lauren Davis
Updated over a week ago

How do you secure my payment information?

Learn how we keep your data safe
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

Shipping vs. Billing Addresses

Can I ship my order to an address different from my billing address?
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

What is the optimum resolution for an extra large photobook?

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Written by Courtney Stokes
Updated over a week ago

How do I save my project?

Where do I find my saved projects?
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Written by Courtney Stokes
Updated over a week ago

How do I add more photos to my existing project?

I created my photobook and forgot to include some photos; How do I add them?
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Written by Courtney Stokes
Updated over a week ago

After I Place an Order, What Happens Next?

Understanding Mimeo Photo's Ordering Process
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Written by Jim S
Updated over a week ago

How Do I Track My Order?

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Written by Jim S
Updated over a week ago

Does Mimeo Photos deliver to PO Boxes?

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Written by Jim S
Updated over a week ago