Frequently Asked Questions

Answers to commonly asked questions

Jim S avatar Lauren Davis avatar Michele H avatar +2
21 articles in this collection
Written by Jim S, Lauren Davis, Michele H and 2 others

Customs duties and VAT import taxes

Understanding how Mimeo Photos manages our compliance to laws and regulations for customs and VAT.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Where do I apply my promo code?

Apply your promo code, get your discount now! How do I enter my discount code.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Importing and purchasing an Apple Project

Using the import tool or Apple Photo Project Ordering Service. Create a Print Ready PDF. How to use the import site.
Michele H avatar
Written by Michele H
Updated over a week ago

Where can I find my receipt/invoice?

Mimeo Photos provides receipts/invoices via email. Simply request an invoice with one of our Customer Care Advisors via chat.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Create a PDF of your Mimeo Photos Project

PDFs allow you to proof your projects before printing! They’re also great to have as a backup of your project designs or to share.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

My PDF won't validate on the import site?

Understanding what causes files you to receive the 'Validation Failed' error when uploading to import.mimeophotos.com
Lisa Sak avatar
Written by Lisa Sak
Updated this week

What does each button/icon do?

Learning what each tool does in Mimeo Photos
Michele H avatar
Written by Michele H
Updated over a week ago

"Some Photos Are Missing" Warning

Some photos are missing when I open a project. Some of my photos were removed from my project.
John Fricker avatar
Written by John Fricker
Updated over a week ago

Apple PDF vs Mimeo Photos PDF exports?

This article will help define the difference between PDF files, and where/how they can be used.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Support Contact Privacy

Monitoring for quality assurance purposes.
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

File formats Mimeo Photos supports

Mimeo Photos supports JPG, TIFF, PNG, and most RAW formats
Jim S avatar
Written by Jim S
Updated over a week ago

Our cancellation policy

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

Turning Auto-Size Canvas On and Off

Change your Auto-Size Canvas settings when in a project
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

What is Auto-Size Canvas?

Auto-Size Canvas improves your viewing area while you edit
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

How do you secure my payment information?

Learn how we keep your data safe. Secure Payment Method.
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

Shipping vs. Billing Addresses

Can I ship my order to an address different from my billing address?
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

How do I save my project?

Where do I find my saved projects? Where are my projects?
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

How do I add more photos to my project?

I created my photobook and forgot to include some photos; How do I add them?
Lisa Sak avatar
Written by Lisa Sak
Updated over a week ago

What Happens after I place an order?

Understanding Mimeo Photo's Ordering Process. When will my order be delivered?
Jim S avatar
Written by Jim S
Updated over a week ago

How Do I Track My Order?

Where do I find my tracking number? How do I check the status of my order?
Jim S avatar
Written by Jim S
Updated over a week ago

Does Mimeo Photos deliver to PO Boxes?

How do I enter a PO Box Address? I want to deliver to a PO Box.
Michele H avatar
Written by Michele H
Updated this week