Frequently Asked Questions

Answers to commonly asked questions.

Jim S avatar Lauren Davis avatar Michele H avatar +1
26 articles in this collection
Written by Jim S, Lauren Davis, Michele H and 1 other

Shipping Prices for Wall Decor (U.S)

How much is it to ship wall decor?
Michele H avatar
Written by Michele H
Updated over a week ago

Can I include an ISBN on my project?

Users' ability to include an International Standard Book Number (ISBN) on photobook orders.
Troy Robertson avatar
Written by Troy Robertson
Updated over a week ago

Prints FAQs

Prints are only available in the United States, Canada, Australia, and New Zealand. Maximum amount of Prints I can order
Michele H avatar
Written by Michele H
Updated this week

Where do I apply my promo code?

Apply your promo code, get your discount now! How do I enter my discount code.
Troy Robertson avatar
Written by Troy Robertson
Updated over a week ago

Importing and Purchasing an Apple Project

Using the import tool or Apple Photo Project Ordering Service. Create a Print Ready PDF. How to use the import site.
Michele H avatar
Written by Michele H
Updated over a week ago

Where can I find my receipt/invoice?

Mimeo Photos provides receipts/invoices via email. Simply request an invoice with one of our Customer Care Advisors via chat.
Troy Robertson avatar
Written by Troy Robertson
Updated over a week ago

Create a PDF of your Mimeo Photos project

PDFs allow you to proof your projects before printing! They’re also great to have as a backup of your project designs or to share.
Troy Robertson avatar
Written by Troy Robertson
Updated over a week ago

Why won't my PDF validate on the import site?

Understanding what causes files you to receive the 'Validation Failed' error when uploading to import.mimeophotos.com
Michele H avatar
Written by Michele H
Updated over a week ago

What version is Mimeo Photos currently operating on?

The most up to date version history of Mimeo Photos.
Troy Robertson avatar
Written by Troy Robertson
Updated this week

What does each button/icon do?

Learning what each tool does in Mimeo Photos
Michele H avatar
Written by Michele H
Updated over a week ago

"Some Photos Are Missing" Warning

Some photos are missing when I open a project. Some of my photos were removed from my project.
Michele H avatar
Written by Michele H
Updated over a week ago

Apple PDF vs Mimeo Photos PDF exports?

This article will help define the difference between PDF files, and where/how they can be used.
Michele H avatar
Written by Michele H
Updated over a week ago

Customer Support Contact Privacy

Monitoring for quality assurance purposes.
Michele H avatar
Written by Michele H
Updated over a week ago

File Formats Supported by Mimeo Photos

Mimeo Photos supports JPG, TIFF, PNG, and most RAW formats
Jim S avatar
Written by Jim S
Updated over a week ago

Our Cancellation Policy

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
Michele H avatar
Written by Michele H
Updated over a week ago

Turning Auto-Size Canvas On and Off

Change your Auto-Size Canvas settings when in a project
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

What is Auto-Size Canvas?

Auto-Size Canvas improves your viewing area while you edit
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

How do you secure my payment information?

Learn how we keep your data safe. Secure Payment Method.
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

Shipping vs. Billing Addresses

Can I ship my order to an address different from my billing address?
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

Add and Remove Photobook Pages

Quickly add and remove pages to your photobook spread. Deleting and adding a page.
Lauren Davis avatar
Written by Lauren Davis
Updated over a week ago

How do I save my project?

Where do I find my saved projects? Where are my projects?
Troy Robertson avatar
Written by Troy Robertson
Updated over a week ago

How do I add more photos to my project?

I created my photobook and forgot to include some photos; How do I add them?
Michele H avatar
Written by Michele H
Updated over a week ago

What happens after I place an order?

Understanding Mimeo Photo's Ordering Process. When will my order be delivered?
Jim S avatar
Written by Jim S
Updated over a week ago

How do I track my order?

Where do I find my tracking number? How do I check the status of my order?
Jim S avatar
Written by Jim S
Updated over a week ago

Does Mimeo Photos deliver to PO Boxes?

How do I enter a PO Box Address? I want to deliver to a PO Box.
Michele H avatar
Written by Michele H
Updated over a week ago

How do I add an event to my calendar?

Add events and photos to specific dates on your calendar.
Troy Robertson avatar
Written by Troy Robertson
Updated over a week ago