Why are my orders subjected to customs fees? 

When an order is shipped internationally, it may be subjected to import taxes and, or customs duties enforced by the destination country. These charges are typically applied during transit as the package clears customs. 

Mimeo Photos is responsible for ensuring compliance with laws and regulations of the country of destination.

Am I responsible for customs fees? 

You, the customer, are not responsible for customs fees imposed by the destination country. However, you may be subjected to VAT import tax if you are located in Switzerland.
Mimeo Photos accepts full responsibility for payment of customs fees. 

I was charged by the carrier for customs duties. How can Mimeo Photos help?

Simply contact us through our in-app chat and provide a receipt or invoice for duties. We will refund the amount paid as soon as possible. 

What is VAT import tax? 

VAT stands for Value Added Tax. VAT in the European Union is a general consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union. 

Am I responsible for VAT fees?

The customer is responsible for VAT. Mimeo Photos does not accept responsibility for payment of VAT.

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